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terms & conditions

Terms & Conditions

Customer satisfaction is our top priority here at topwatches.com. Every product is designed to meet our clients’ needs and quality standards. In that regard, every piece is inspected by hand. We are confident that you will be satisfied with your order. Even so, if you aren’t pleased with the product you received, please contact us as soon as possible here.

If you wish to return your watch, we will give you the instructions you need. Please note that you must inform us about your wish to return the product within no more than 30 days of receiving the order.

The package must be returned using a courier’s service that provides a tracking number. The shipping expenses will be covered by you.

The refund will be received in the same form of the payment and it can take up to seven business days to process it after receiving the tracking number.

When contacting us about the return, please include the following information so that process will be more efficient.

  • 1.Full name and the date of placing and receiving the order
  • 2.The list of products to be exchanged/refunded
  • 3.The return reason
  • 4.In the case of a replacement of the returned product, we guarantee the delivery. If the shipment is lost or seized, we will resend it once and support the delivery costs.

The tracking number will help you see the progress of your order.

  • 1.It may take around 7-10 days for your order to arrive
  • 2.Please make sure the shipping address and the contact number are correct
  • 3.In the case of a wrong address, we do not reship
  • 4.We do not cover any import tax charged for the package
  • 5.Expedite Shipping 7-10 days